Shipments and returns

Shipment of the order - Delivery:

The articles on the site are almost all in stock and shipping is done upon receipt of the order.

Upon receipt of your payment, your order is processed within 3 business days.

The delivery period is variable to the delivery of mail required by La Poste.

Generally, for Belgium, delivery takes place between 24 and 48 hours from the date of dispatch via the Post Office.

For Europe it should be a period of about a week. However, we can not be held responsible in case of delay of the Post.

The goods are shipped at the risk of the buyer according to the conditions of the French & Belgian Post. All our products are checked before packing and shipping. Any customs fees and other taxes are borne by the customer.

Return of an article:

The Belgian law on commercial practices and on the information and the protection of the consumer of April 6, 2010 authorizes the consumer to give up his purchase in the 14 working days which follow the date of delivery or the conclusion of the contract.

Return of the item must occur within 14 days of retraction served.   Shipping and exchange costs incurred to return the item (s) will be borne by the buyer. In case of return and cancellation of order, shipping costs (even when ordering free) will be deducted from the refund. This will be done upon receipt of returned items.  

Faunatshop has the right to refuse or not to refund the returned items when the packaging (plastic, cardboard, ...) of the products has been opened or when the products have been damaged by the customer.

Are excluded from any exchange or return of items on sale or discounted.