Terms of use

These terms and conditions are intended to define the rights and obligations of our company and its consumers in the context of the online sale of items offered by our website. 

Sales made online in the shop are subject to these terms and conditions of sale and any order placed by the buyer implies acceptance of the content of the provisions below.

Faunessence asbl - Faunatshop
206, chemin de Chièvres
Papignies (Lessines)
E-mail : info@faunessence.be
N° entreprise : BE 0559.895.084.

1. Terms of the offers:

Faunatshop reserves the right to adapt or modify at any time these terms and conditions of sale.

The items on sale on Faunatshop are presented and detailed so that any consumer is able to know the essential characteristics of the products he would like to buy. The photos that illustrate the description of the articles are given for information only and are not contractual.

2. Prices :

Prices are expressed in euros and exclude shipping costs, all taxes included (TTC).

Faunatshop reserves the right to revise its prices at any time but agrees to apply the rates in force at the time of order and, subject to availability on that date.  

For any delivery outside Belgium and France, any customs fees or local taxes remain the responsibility of the recipient.

3. Shipping :

The shipping method and shipping costs are based on the destination area of ​​the order.

4. Regulation:


The goods ordered are payable in cash and without discount, the method of payment is at the choice of the buyer among those proposed by Faunatshop:

  • Bank card Payments are secure and made through Paypal. The credit card details are encrypted under the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Faunatshop does not have access to the details disclosed.As a result, these coordinates are not kept on the servers and are re-requested for each new transaction on the site. 

  • Paypal

    Our Paypal address: postmaster@faunessence.be

  • Bank Transfer (The customer has a period of 10 days to address its payment, after this time his order will be canceled.)

    Faunessence a.s.b.l.
    Chemin de Chièvres 206                                                                                                                          7860 Lessines                                                                                                                                                Iban : BE90 6511 5590 1032                                                                                                                          Bic : KEYTBEBB

  • At the removal of the order (in case of withdrawal to our head office).

Please mention during your payment the order number on the e-mail sent to you to confirm your order.

Upon receipt of your payment, your order is processed within 3 business days.

If we have not received your payment within 10 calendar days, your order will be automatically canceled. If you wish, you can re-order your order online after receipt of your payment, your order is processed within 3 working days.

5. Shipment of the order - Delivery :

The articles on the site are almost all in stock and shipping is done upon receipt of the order.

The delivery period is variable to the delivery of mail required by La Poste. Generally, for Belgium, delivery takes place between 24 and 48 hours from the date of dispatch via the Post Office.

For Europe it should be a period of about a week.

However, we can not be held responsible in case of delay of the Post.

The goods are shipped at the risk of the buyer according to the conditions of the French & Belgian Post. All our products are checked before packing and shipping.

Any customs fees and other taxes are borne by the customer.

6. Return of an article :

The Belgian law on commercial practices and on the information and the protection of the consumer of April 6, 2010 authorizes the consumer to give up his purchase in the 14 working days which follow the date of delivery or the conclusion of the contract. Return of the item must occur within 14 days of retraction served.

Shipping and exchange costs incurred to return the item (s) will be borne by the buyer. In case of return and cancellation of order, shipping costs (even when ordering free) will be deducted from the refund. This will be done upon receipt of returned items.

Faunatshop has the right to refuse or not to refund the returned items when the packaging (plastic, cardboard, ...) of the products has been opened or when the products have been damaged by the customer.

Are excluded from any exchange or return of items on sale or discounted.

7. complaints :

All claims concerning the items of the parcel (missing, product errors) must be sent to us via Email within 48 hours of receipt of the parcel (date of postmark tracking). After this period, we reserve the right to consider or not this claim. In case of non receipt of packages after 96h indicating the shipment to Belgium and 10 days to France, it is imperative to contact us so that we can see what is next to the post. Any claim made after 30 days may be deemed non-responsive, the transport company requesting a claim at the earliest.

8. Reservation of title :

In accordance with the law n ° 80.335 of May 12, 1980, Faunatshop reserves the property of the goods delivered until the full payment of their price.

9. IT provisions and freedoms :

The information requested from the customer is necessary for the processing and execution of his order.

The data files remain internal to Faunatshop and everyone has the right to access and rectify information concerning it, in accordance with the Data Protection Act of 6 January 1978.

10. litigation :

These general conditions of sale are governed by Belgian law.

Any dispute relating to the interpretation or execution of orders will be examined with the utmost care and will be subject to an immediate amicable settlement. In case of unresolved dispute between Faunatshop and the buyer, only the nearest court of commerce of Faunatshop will be competent in the matter.